Support colleague
The support associate in the overall sales process plays an important role in an organization’s ability to generate revenue and gain profit, as well as maintain a satisfactory relationship with the customer. From this perspective, customer service should be used as a general approach to achieve systematic improvements in operations. A good customer service experience by customers can maintain a customer’s willingness to make repeated purchases and create a good image of the organization. Support services are related to the priority that an organization assigns to customer service in accordance with components such as product innovation and pricing. In this sense, an organization that places more importance and value on customer service spends more money on employee training than normal organizations.
The most important duties of a support associate
The customer is actually the provider of income and the guarantor of the material and non-material happiness of any business. The importance of customer orientation and principled dealing with customers at different levels and in different jobs has caused customer orientation and correct manners of dealing with customers and customer attraction methods to be seriously taught in universities and educational centers and various organizations. Today, successful individuals, companies and organizations compete fiercely to attract customers. Many brands, companies and sellers in the world have gone bankrupt or stagnated due to inappropriate treatment of customers, and on the other hand, successful institutions and stores try to attract customers every day by respecting them and thereby reducing their advertising costs and attract customer loyalty.
In general, the most important duties of a support expert, regardless of the type of business, are:
- Create customer interaction
- Identifying customer needs, providing solutions for these needs and solving customer problems
- Find and provide personalized answers to different customers
- Evaluation of customer satisfaction and loyalty
- Developing executive guidelines in the field of communication with customers
The role of support colleague in Raha company
We in Rahaco also believe that an important part of the satisfaction of our customers depends on the forces that work in the customer relations team and support experts with customers and solve their problems with patience and dedication. This person is responsible for duties based on the employment certificate prepared for this position. These duties include:
- Providing services to the customer in the agreed time frame (during the product warranty and outside the warranty or support period until the service is used)
- Training and guiding customers regarding the correct use of products and services
- Establishing and maintaining communication with the customer until the problem is completely resolved and the customer is satisfied
- Following up on complaints expressed by customers, transferring suggestions and criticisms to the company to take the necessary corrective measures and informing customers about the results.
- Cooperating with the product sales department to create more satisfaction in actual customers and attract potential customers
- Help to increase the quality of sales
- Increasing customer satisfaction as well as attracting potential customers through gaining customers’ trust about purchased products
- Transferring customer suggestions and criticisms to the company for analysis and planning to take necessary measures to resolve them and use potential sales opportunities in the midst of protests.
According to the mentioned explanations, if you are also interested in working with Rahaco in the support team, you can send us your resume by completing the form below so that we will contact you after reviewing it.